Glossary · Pricing & billing

What is a payment gateway?

A payment gateway is the service that securely collects a customer's payment details, sends the transaction to the banks and card networks for approval, and reports the result back to the business. A streaming service uses one to sell subscriptions, rentals and purchases on the web.

How a payment gateway works

The viewer enters payment details on a form hosted or secured by the gateway. The gateway encrypts them, requests authorization from the card network and issuing bank, and returns an approval or a decline within a few seconds.

For subscriptions, the gateway stores a token in place of the card number so the service can charge future renewals without handling card data itself.

What a streaming service needs from a gateway

  • Recurring payments with stored tokens and automatic retries
  • The local methods your markets use: cards, wallets, bank transfers, UPI, carrier billing
  • Charging and settling in local currencies
  • Strong customer authentication, such as 3-D Secure, where regulation requires it
  • Refunds, dispute handling and reporting that matches your finance records

Choosing gateways by market

No gateway is strongest everywhere. Approval rates are higher when a transaction is processed in the customer's own country, and each region has payment methods the others lack. Services that sell internationally often use one global gateway plus a local one in each major market.

Fees are typically a percentage of the amount plus a fixed sum per transaction. The fixed part weighs heavily on small payments, which matters for low-priced plans and rentals.

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FAQ

Payment gateway, answered.

More definitions in the streaming glossary.

Planning a streaming service?
Is a payment gateway the same as a payment processor?

The gateway collects and transmits the payment details; the processor moves the money between banks. Many modern providers do both under one contract.

Do payments in mobile apps use a payment gateway?

Digital goods bought inside iOS and Android apps normally go through the app store's own billing rather than your gateway. Web sales, and apps on platforms that allow it, use the gateway.

Can a service use more than one gateway?

Yes. Routing each market to the gateway with the best approval rates and local methods there is common, and a second gateway is a fallback if one has an outage.

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